my site went down about a week and a bit ago, so i tried to contact my hosting company and find out what was going on.
I went to the website, no notices there, went to the forum which has been removed, tried to submit a service ticket which i couldn’t do due to lack of a password for the system, and finally tried to call the 800 number which was blocked from my area code. all this took about 2-3 days, all of which saw no return of my website.
i finally found a regular number that i called and got in touch with an actual person and found out that 16 of the servers that this company owned got hacked and had all the data erased. no backups, no data, no nothing.
they finally got in touch with us (4 days later) and let us know what had happened.
i finally got a password for the support ticket system and submitted a support ticket for my website to be reinstated.
i must admit it was a very prompt reply, but the information they had given me was completely wrong, it was for another user and another site. I let them know they had messed up and they never replied. i told them again… nothing. i finally wrote them a nasty little note and they promptly responded in kind.
i finally got my corrected information and got my site uploaded, but whenever i tried ta access it it would redirect to another website totally unrelated to my own.
it is still having issues, but my site is back up (thanks to backups i had made a week before the attack), my mail is finally working, but there are still some small issues with the site.
so… long story short… don’t host your site through webhostplus. their service sucks.