T-Mobile… smart? not so much

chelsea wanted a new phone, and was looking at the BlackBerry, and because Verizon has a propensity for handicapping phones, I didn’t want to buy a BlackBerry from them. so we switched to T-Mobile, but this required us to sign a new 2-year contract, which is fine, but then we moved to Slovakia, and they don’t have service here. so we called up T-Mobile after we arrived and they said it’s fine, just get them proof that we are in fact living overseas and they’ll remove the $400 early cancellation fee.

we got the info they requested that proves we moved outside the service area (our rental agreement with the address here on it), and emailed it to my mom, and she mailed it off…  a few weeks pass, and we get another bill from them, with the $400 charge still on it. so we call again, ask them what’s up, and they inform us that they have no record of our correspondence. they let us know that we can also take the form in to a T-Mobile store, and they can take care of it there. so my mom takes the form into a store, they fax it off, and tell us everything will be taken care of.

a few weeks pass, and we get another bill… same amount. we call yet again, and they inform us that there is no fax number to send things in, so the store employee who faxed it, must have faxed it into a black hole somewhere…  they also tell us that the only way to send it in is via snail mail. so we mail it in from Slovakia, thinking that the return address might help our situation…

a few weeks pass… same bill.

we call… again… they now tell us that the form we sent in is not acceptable, that they don’t accept rental agreements as proof of living overseas !!!   ummm…  what?  o_O

we have other proof now, chelsea finally got her ID with the school where she works, and we have other bills, so we’re planning on sending one of those in, but…

today we got a bill.

from T-Mobile, for $400…

…to our address in Slovakia.

that’s just a whole new level of retarded.